The Akron/Summit Convention & Visitors Bureau is accepting applications for the 3rd annual Summit County Hospitality Academy.
Launched in September 2009, the Academy is an educational outreach initiative designed to empower middle-level employees across Summit County's diverse & vibrant hospitality industry.
The Academy will be held on the second Wednesday of each month from September 2011 through May 2012. Each monthly session will feature two 1½-hour educational tracks including: regional historic/economic overview; public/elected officials & tourism advocacy; interpersonal communication; fiscal responsibility; conflict resolution; workplace diversity & special needs visitors; team building & staff training; business & social etiquette; partnerships & destination packaging/marketing; volunteerism; authenticity & brand loyalty; crisis management & creative problem solving; green tourism; and customer service & satisfaction.
The application and Academy information is available at www.summithospitality.org or by calling Jim Mahon, Dir. of Marketing & Communications at 330.374.8945. Deadline for applications is July 29, 2011.
